Gumstack provides an embeddable live video platform for businesses to offer personalized customer support and sales assistance directly on their websites. This enables one-on-one video calls for product demonstrations, purchase guidance, and efficient issue resolution, enhancing customer engagement and driving sales.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to provide immediate, personalized customer support and sales assistance on their digital platforms. This often leads to missed sales opportunities, longer resolution times for customer inquiries, and a less engaging user experience.
Solution
Gumstack offers an embeddable live video interaction platform that allows businesses to connect with customers directly on their website or application. This facilitates seamless one-on-one video calls for product showcasing, purchase assistance, and efficient issue resolution. The platform also includes scheduling and calendar management features to ensure customer engagement is captured and managed even when agents are unavailable. By integrating Gumstack, businesses can enhance customer interactions, drive sales, and improve service delivery through direct video communication.
Target Audience
Gumstack targets e-commerce businesses, retailers, and SaaS companies looking to enhance customer engagement and sales through direct video interactions on their digital properties.
Features
- Embeddable video calling widget for websites and applications, deployable in under five minutes.
- One-on-one audio and video call capabilities directly within the browser, eliminating the need for customer app downloads.
- Agent inbox for managing call queues and responding to customer inquiries from any device.
- Call routing functionality to direct customers to the appropriate agent or subject matter expert.
- Calendar synchronization with Google Calendar and CRM integration for managing agent availability and scheduling callbacks.
- Call recording feature for agent training and performance analysis.
- Automated notifications and reminders for both agents and customers to ensure timely engagement.
- JavaScript API and SDKs for developers to integrate video calling functionality into custom applications.
- Pre-built integrations for platforms such as Shopify and Google Tag Manager.
- Cross-device compatibility, supporting calls from various browsers on desktops and mobile devices.