Guest Ban offers an automated visitor ID management system for hotels and short-term rentals. The platform streamlines guest check-in and ID verification, enhancing security and operational efficiency for hospitality providers.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels and short-term rentals face challenges in accurately verifying guest identities, managing "Do Not Rent" lists across multiple properties, and preventing fraud, chargebacks, and property damage caused by repeat offenders. Manual ID verification processes are prone to errors, time-consuming, and lack real-time alerts for flagged individuals.
Solution
Guest Ban offers an automated visitor ID management system that streamlines guest check-in and enhances security for hotels and short-term rentals. The platform instantly scans and verifies guest IDs against a digital "Do Not Rent" list, providing real-time alerts on flagged guests and automating secure ID capture. Guest Ban integrates with various Property Management Systems (PMS) to populate guest profiles accurately, eliminating manual data entry and reducing check-in times. The system also offers optional criminal history screening to protect properties from high-risk individuals and enables multi-property support for seamless sharing of "Do Not Rent" lists across multiple locations.
Target Audience
Guest Ban primarily targets hotels, short-term rentals, and hospitality providers seeking to improve guest check-in efficiency, enhance security measures, and reduce financial losses due to fraud and property damage.
Features
- ID scanning of US and Canadian driver's licenses and international passports with MRZ code
- Integration with various PMS platforms, including Choice Advantage, Infor, Visual Matrix, SkyTouch, AutoClerk Cloud, Hilton ONQ Systems, Opera Cloud, Jonas Chorum, and Synxis
- Real-time alerts for guest bans, local guest alerts, underage guests, and flagged guests on the Guest Ban Hotel Network
- Secure cloud-based storage of ID scan images and guest records
- Web portal access for searching, viewing, and managing guest records from any location
- Multi-property support for sharing "Do Not Rent" lists across multiple locations
- Optional enhanced screening for criminal history, sex offender registry, active warrants, and traffic violations
- Automated guest profile updates to eliminate spelling errors and prevent fraudulent chargebacks
- Compact, USB-powered ID scanner for easy setup and space-saving at front desks