Grail offers AI-powered agents that live in Slack or Microsoft Teams and integrate with enterprise tools such as SAP, Oracle, Workday, HubSpot, Zendesk, Snowflake, and Jira to automate multi‑step workflows, generate code, and run reports. Critical actions are routed through a sandboxed runner that enforces permission checks, audit logs, and user approvals, while the platform can be deployed on the customer’s own cloud infrastructure for full data control.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises struggle to automate complex, multi-step workflows across disparate business tools while maintaining security, auditability, and human oversight. Existing chat-based bots often lack integration depth, cannot request approvals, and expose sensitive systems to uncontrolled actions.
Solution
Grail provides AI workforce agents that reside in Slack or Microsoft Teams and connect to a wide range of enterprise systems such as SAP, Oracle, Workday, HubSpot, Zendesk, Snowflake, Jira, and more. The agents can execute multi-step operations, generate code, run reports, and coordinate tasks, but all critical actions are routed through a separate, locked‑down runner that enforces permission checks and logs every decision. Users grant approvals via the chat interface, with options for one‑time, time‑limited, or standing permissions, ensuring that no action touches production data without explicit consent. The platform runs in a sandboxed environment and can be deployed on the customer’s own cloud infrastructure, keeping workflows and data private and under the organization’s control.
Target Audience
Primary customers are mid‑size to large enterprises that need to automate operational processes within collaborative chat environments, such as IT, finance, HR, and customer‑support teams using Slack or Microsoft Teams.
Features
- Integrated AI agents for Slack and Microsoft Teams that can read context, write code, and orchestrate end‑to‑end workflows across dozens of enterprise applications
- Sandbox execution layer that isolates the agent from production systems, requiring a separate runner for any write operations
- Permission ledger with configurable approval flows (one‑time, time‑limited, or standing) and full audit trail for every action
- Secure deployment on customer‑owned cloud accounts, VPCs, or private infrastructure
- Support for major SaaS and ERP platforms including OpenAI, Anthropic, SAP, Oracle, Workday, HubSpot, Zendesk, Snowflake, Jira, Asana, Notion, and WhatsApp
- No data sharing between clients; each organization’s workflows remain proprietary and are never used to train external models