Many municipal governments face challenges in effectively communicating with citizens, leading to inefficiencies in tax collection, service delivery, and overall citizen engagement. Traditional communication methods can be costly, slow, and fail to reach all segments of the population. Furthermore, managing citizen data and interactions across multiple channels can be complex and fragmented.

Gove provides an integrated CRM platform designed specifically for municipal governments, enabling streamlined and efficient communication with citizens and businesses. The platform supports multichannel communication via email, SMS, and WhatsApp, ensuring that important information reaches the intended audience. Gove's AI-powered chatbots offer virtual assistance, handling common inquiries and freeing up staff to focus on more complex issues. The platform also facilitates electronic domiciles for secure document processing and delivery, and offers tools for managing and enriching citizen contact data. By centralizing communication and automating key processes, Gove helps municipalities increase revenue recovery, reduce operational costs, and improve public service efficiency.

Multichannel communication: mass messaging via email, SMS, and WhatsApp with segmentation and personalization

AI-powered chatbot: a single verified WhatsApp number for the entire municipality with unlimited attendants and categories

Contact management: centralized viewing and editing of contact data with filters and export capabilities

Electronic domicile: a legally recognized digital residence for citizens for instant delivery of all types of communications

Management of electronic mailboxes: overview of all registered domiciles in the territory with segmentation by CPF/CNPJ

Segmented mailings: mass sending of communications in a targeted manner, according to defined rules

Read receipt mechanism: record of when official notices and documents are received and read by the citizen or responsible party

Power of attorney submission: sharing of electronic domicile with third parties by sending a power of attorney by the holder

Integration capabilities: seamless integration with existing software for document issuance and information retrieval

Gove primarily serves municipal governments seeking to modernize citizen communication, improve tax collection, and enhance public service delivery through an integrated CRM platform.

Gove generates revenue through software licensing and subscription fees, based on municipality size and the specific modules implemented.