ShipSmart provides a mobile and web platform that lets customers in the Caribbean control how and when their packages are shipped, offering real-time updates via WhatsApp, email, or the app. Users can receive packages at a ShipSmart address, view photos and details, consolidate shipments to save costs, and track deliveries from arrival to doorstep.
Funding
Funding not disclosed
Founders
Product
Problem
Customers in the Caribbean often face high shipping costs, fragmented tracking, and limited control when ordering from U.S. online stores, leading to expensive, delayed, and opaque deliveries.
Solution
ShipSmart provides a U.S. mailing address that receives customers' online orders, logs each package with photos and weight, and presents them in a unified web and mobile app. Users can choose to ship items individually or consolidate multiple parcels into a single shipment, reducing fixed fees by 30–70%. The platform offers real‑time status updates via WhatsApp, email, or in‑app notifications, and handles customs clearance and last‑mile delivery through local partners. Transparent pricing is displayed before shipping, and free warehouse storage for up to 10 days allows customers to plan consolidations. Support is available through live chat, WhatsApp, and email to resolve issues quickly.
Target Audience
ShipSmart serves individual consumers and small businesses in the Caribbean who shop from U.S. e‑commerce sites and need affordable, trackable, door‑to‑door delivery.
Features
- U.S. receiving address with automated logging, photo capture, and weight measurement for every inbound parcel
- Consolidation engine that combines multiple packages into fewer boxes, delivering 30–70% cost savings
- Real‑time tracking and notifications via WhatsApp, email, and mobile app throughout the shipping journey
- Transparent, upfront pricing calculator with per‑pound rates and box‑size options
- Free warehouse storage for up to 10 days; thereafter $3.50 per day per package
- Integrated customs clearance and on‑island delivery handled by trusted local agents
- Multi‑platform access (web and mobile) for package management, shipment scheduling, and support