Goodwords provides a workplace platform that unifies search across an organization’s apps, data, and people, allowing employees to retrieve information from tools like Slack, Confluence, and Salesforce in seconds. By centralizing knowledge, it reduces information silos, speeds up decision‑making, and cuts manual effort, with customers reporting up to six‑fold faster decisions and hundreds of hours saved per user annually. Custom connectors are also available to integrate any internal system.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises often struggle with fragmented information spread across multiple tools such as Slack, Confluence, and Salesforce, making it difficult for employees to locate needed data quickly. This fragmentation leads to wasted time, delayed decisions, and inefficient workflows.
Solution
Goodwords provides a unified workplace platform that aggregates a company’s applications, data, and personnel into a single searchable workspace. By employing a hybrid search approach that combines keyword matching, retrieval‑augmented generation, and vector‑based semantic retrieval, the system delivers instant, context‑aware answers to user queries. Integrated connectors pull content from a wide range of internal tools, eliminating the need to switch between applications. The platform also supports workflow automation, allowing teams to act on retrieved information directly within the search interface, thereby reducing manual effort and accelerating decision‑making.
Target Audience
Primary users are knowledge workers, product and engineering teams, and customer‑facing departments in mid‑size to large enterprises that rely on multiple collaboration and CRM tools.
Features
- Hybrid search engine that blends keyword, RAG, and vector similarity techniques for accurate, natural‑language results
- Pre‑built connectors for Slack, Confluence, Salesforce, and other enterprise tools, with support for custom integrations
- Centralized knowledge hub that unifies data across departments, breaking down information silos
- Workflow automation capabilities that enable actions (e.g., ticket creation, data updates) directly from search results
- Scalable architecture designed to handle large volumes of internal documents and real‑time communication data