MyStay is a contactless guest experience platform that enables hotels to streamline digital check-in, enhance service offerings, and facilitate real-time communication with guests through mobile and web interfaces. This solution addresses long wait times at reception and improves guest satisfaction by providing immediate access to hotel services and local information.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels often face challenges in providing efficient and personalized guest experiences due to long check-in lines, limited staff availability, and difficulties in communicating relevant information to guests in a timely manner. Traditional methods can lead to guest dissatisfaction and lost revenue opportunities from ancillary services.
Solution
MyStay offers a contactless guest experience platform that streamlines hotel operations and enhances guest satisfaction through digital check-in, real-time communication, and personalized service offerings. The platform enables guests to check in online, access hotel services, and receive tailored recommendations via mobile and web interfaces. By reducing wait times at reception and providing immediate access to information, MyStay improves the overall guest journey and allows hotels to proactively address guest needs. The solution also facilitates upselling opportunities by presenting guests with relevant offers and services before and during their stay.
Target Audience
MyStay primarily targets hotels and resorts seeking to improve guest satisfaction, streamline operations, and increase revenue through enhanced digital experiences.
Features
- Digital check-in functionality allowing guests to complete registration forms online prior to arrival
- Interactive property website and smart catalogue showcasing hotel services and local attractions
- Real-time chat feature enabling direct communication between guests and hotel staff
- Customizable interactive map highlighting nearby points of interest
- Automated welcome SMS and email messages with personalized offers
- Upselling capabilities for ancillary services such as hotel transfers and room upgrades