The startup offers a digital experience platform that automates routine customer service inquiries and provides self-service options, achieving first-contact resolution. By integrating subscriber management with back-office systems and monitoring network usage, the platform enables clients to lower operational costs and decrease call volumes.
Funding
$2.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Broadband operators face challenges in managing high volumes of routine customer service inquiries, leading to increased operational costs and call center congestion. Customers often prefer digital communication channels but lack effective self-service options, resulting in frustration and unresolved issues. Missed appointments and delayed payments further compound these operational inefficiencies.
Solution
GOCare provides a digital experience platform (DXP) that automates customer service interactions and empowers subscribers with self-service capabilities. The platform integrates with existing subscriber management and back-office systems to streamline operations and reduce inbound call volumes. By enabling seamless conversations across digital channels, GOCare facilitates proactive engagement, personalized support, and timely issue resolution. The DXP leverages data-driven insights to understand customer preferences, optimize communication strategies, and improve overall customer satisfaction. This leads to more profitable growth, reduced missed appointments, faster payments, and decreased call volumes for broadband operators.
Target Audience
The primary target audience is broadband operators seeking to improve customer experience, reduce operational costs, and increase efficiency through digital automation.
Features
- AI-powered chatbot for automated responses to common customer inquiries
- Self-service portal for managing accounts, scheduling appointments, and resolving issues
- Proactive notifications and alerts for service updates, billing reminders, and appointment confirmations
- Integration with CRM and billing systems for a unified customer view
- Omnichannel communication support across web, mobile, SMS, and social media
- Real-time analytics and reporting on customer interactions and platform performance
- Customizable workflows and automation rules to optimize customer journeys
- Secure and compliant data handling practices