Augment provides an AI teammate, Augie, designed to handle complex, repetitive workflows within the logistics industry. This platform manages tasks like system logins, communication, and exception handling, allowing logistics operators to concentrate on service and business growth. By extracting and retaining operational knowledge, Augment boosts productivity across sales, operations, and back-office functions while improving metrics like yield and DSO.
Funding
$85M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
RFounders
Product
Problem
Logistics operators spend the majority of their time on manual, repetitive tasks—reading emails, making phone calls, entering data across fragmented transportation management systems (TMS), customer relationship management (CRM) tools, and load boards. This reliance on siloed workflows creates bottlenecks, increases error rates, and limits margin improvement for shippers, brokers, and carriers.
Solution
Augment delivers Augie, an AI‑driven “teammate” that automates end‑to‑end freight workflows by executing standard operating procedures (SOPs) across all communication channels. Augie can read and respond to emails, Slack, Teams, SMS, or voice calls, log into legacy TMS/CRM platforms, and complete tasks such as load building, quoting, document collection, and invoice reconciliation without human intervention. The platform continuously extracts knowledge from unstructured sources (emails, call transcripts, load notes) to maintain an up‑to‑date, searchable knowledge base that powers real‑time decision support. Results are delivered through a secure web dashboard and can be integrated via APIs into existing logistics stacks, allowing operators to focus on relationship building, negotiation, and strategic planning.
Target Audience
The primary customers are logistics operators at shippers, freight brokers, and carriers—including both full‑truckload (FTL) and less‑than‑truckload (LTL) organizations—that need to streamline repetitive operational tasks and improve margin visibility.
Features
- Natural‑language processing engine that understands and generates text and voice across email, Slack, Teams, SMS, and phone calls.
- SOP ingestion framework that maps customer‑specific workflows into executable AI actions, ensuring compliance with business rules.
- Direct integration layer for any TMS, CRM, load board, or carrier‑connect system via API or UI automation, eliminating the need for additional middleware.
- Automated knowledge extraction that parses emails, call logs, and load notes to populate a dynamic, AI‑enhanced knowledge repository with short‑ and long‑term memory.
- Cloud‑hosted analytics pipeline that tracks task completion, performance metrics, and exception handling, providing audit‑ready logs.
- Role‑based access control and end‑to‑end encryption to meet industry data‑security standards.
- Scalable AI‑native infrastructure capable of handling concurrent workflows for thousands of shipments in real time.
- Customizable UI widgets and API endpoints that allow enterprises to embed Augie’s capabilities into existing operator portals.