Gmango offers Aiko, an AI health agent that guides patients from symptom description through diagnosis, clinic location, and medication delivery in a single conversational flow. The platform integrates with Indonesia’s insurance and pharmacy systems, providing real-time triage, direction to nearby hospitals, and access to BPJS‑covered care, while escalating to clinicians when needed.
Funding
Funding not disclosed
Founders
Product
Problem
Many Indonesians covered by the BPJS single‑payer system still face long travel distances, extensive queues, and unclear information about which services and medicines are covered, leading to delayed or missed care.
Solution
Gmango’s AI health assistant, Aiko, engages patients in a natural, voice‑first conversation to collect symptom details, perform cautious triage, and determine urgency. The agent then provides real‑time directions to the nearest BPJS‑participating clinic or hospital and, if needed, escalates the case to a human clinician. After the visit, Aiko recommends appropriate, BPOM‑registered medicines, highlights zero‑cost BPJS options, and can place orders for pickup or delivery, creating a seamless end‑to‑end care pathway on a single mobile interface.
Target Audience
The primary users are Indonesian residents with BPJS coverage who need accessible, on‑demand guidance for medical symptoms, as well as local clinics and pharmacies that partner with the platform to receive patient referrals and medication orders.
Features
- Conversational symptom intake with clarifying questions, avoiding forms and medical jargon
- Severity‑aware triage that routes urgent cases to the nearest hospital and escalates to clinicians when uncertainty arises
- Integrated BPJS insurance lookup to show covered services and zero‑cost medication options
- Real‑time navigation to nearby BPJS‑affiliated clinics and hospitals
- Pharmacy ordering of BPOM‑registered medicines with options for pickup or delivery
- Transparent AI reasoning that explains conclusions to users