Glowing.io
Glowing.io provides an AI-powered guest engagement platform that unifies hotel messaging across WhatsApp, WeChat, Instagram, Zalo, and SMS into a single dashboard with real-time translation in 100+ languages. The platform automates routine guest inquiries with AI agents, filters out up to 40% of repetitive questions, and integrates with major PMS systems like Opera and Infor.
- Hospitality & Travel Technology
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Hospitality teams face fragmented communication across multiple messaging channels, leading to reactive service, missed revenue opportunities, and staff burnout. Language barriers further complicate guest interactions, causing delays, frustration, and damaged trust with international travelers.
Solution
Glowing provides an AI-powered guest engagement platform that unifies messaging from WhatsApp, WeChat, Instagram, Zalo, SMS, and other channels into a single cloud-based dashboard. The platform includes real-time bi-directional translation in 100+ languages, allowing team members to write in their native language while guests receive messages in theirs. An AI Copilot drafts or auto-responds to guest inquiries, keeping replies on-brand and consistent, while journey-based AI agents handle routine questions automatically. Pre-scheduled "Moments Messaging" automates personalized communications across the guest journey from welcome to check-out, and broadcast messaging enables targeted outreach to guest segments. The platform integrates with major PMS and CRM systems, synchronizing guest profiles and enabling automated workflows based on reservation data.
Target Audience
Primary customers are luxury and ultra-luxury hotels, resorts, and hospitality groups that need to manage high-volume guest communications across multiple channels and languages while maintaining personalized, high-touch service standards.
Features
- Unified inbox across WhatsApp, WeChat, Instagram, Zalo, SMS, LINE, and other channels in one cloud-based dashboard
- Real-time bi-directional translation in 100+ languages with AI Copilot for drafting and auto-responses
- Journey-based AI agents that filter out up to 40% of repetitive guest questions (e.g., check-in times, dining hours, late checkout)
- Pre-scheduled "Moments Messaging" for personalized guest journey touchpoints from pre-arrival through post-checkout
- Broadcast messaging with segmentation filters based on check-in/check-out dates, room numbers, or custom criteria
- Deep integrations with Opera (including OXI and OHIP), Infor, SevenRooms, HotSOS, and Knowcross, with open API support for other systems
- Enterprise-grade, fully GDPR-compliant platform where AI does not train on guest data