Glance provides real-time web and mobile co-browsing, screen sharing, and video solutions that enhance customer interactions by enabling human guidance during critical moments. This technology improves customer satisfaction and loyalty while driving revenue for enterprises by facilitating seamless collaboration within existing CRM and CX systems.
Funding
$4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to provide effective real-time support and guidance to their customers during critical online interactions, leading to frustration, abandoned transactions, and decreased customer loyalty. Traditional methods of communication, such as phone calls or email, often lack the immediacy and visual clarity needed to resolve complex issues efficiently.
Solution
Glance Guided CX™ offers a suite of real-time web and mobile collaboration tools, including co-browsing, screen sharing, and video, designed to enhance customer engagement and provide human guidance within digital environments. By integrating directly into existing CRM and CX systems, Glance enables businesses to instantly connect with customers on their websites, portals, and mobile apps, offering personalized support and assistance. This technology facilitates seamless collaboration, allowing agents to guide customers through complex processes, troubleshoot issues, and ultimately improve customer satisfaction and drive revenue. Glance Guided CX™ empowers businesses to transform digital interactions into opportunities for building stronger relationships and fostering customer loyalty.
Target Audience
Glance Guided CX™ primarily targets enterprises in financial services, insurance, SaaS, and retail industries seeking to improve customer engagement, drive revenue, and enhance customer loyalty through real-time human guidance within digital channels.
Features
- Real-time co-browsing enabling agents to view and interact with the customer's screen.
- Secure screen sharing for instant visual support and troubleshooting.
- Integrated video chat for face-to-face interactions and personalized guidance.
- Mobile web and app support for on-the-go collaboration.
- Integration with popular CRM and CCaaS platforms for seamless workflow.
- AI-powered insights to identify opportunities for proactive human assistance.
- Document exchange capabilities for efficient information sharing.
- Role-based access controls to ensure data security and compliance.