giosg provides an integrated SaaS platform that unifies AI‑driven agents with live chat, video, phone, and messaging tools across 70+ languages. The solution automates up to 95% of routine customer requests, captures and scores leads, and enables interactive content such as quizzes and video bots, all within a single omnichannel interface that integrates with CRM, ERP, and help‑desk systems.
Funding
$5.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses struggle to provide fast, consistent, and personalized customer interactions across multiple channels, leading to low conversion rates, high support costs, and fragmented data.
Solution
giosg offers an integrated SaaS platform that combines AI-driven agents, live chat, video, phone, and messaging tools into a single, omnichannel interface. AI Agents automate routine inquiries, qualify leads, and assist sales, handling up to 95% of requests while human agents focus on complex interactions. The platform supports 70+ languages, provides real‑time routing, screen sharing, and interactive content such as quizzes and video bots to engage visitors. All communications are secured with ISO 27001, GDPR compliance, EU data residency, and optional VAULT encryption, ensuring privacy for regulated industries. Seamless integrations with CRMs, help‑desks, and ERP systems enable automatic data flow and lead routing, delivering measurable improvements in conversion, lead capture, and customer satisfaction.
Target Audience
Primary customers are mid‑size to enterprise enterprises in retail, automotive, financial services, and telecommunications that need to scale digital sales, support, and lead generation across web, mobile, and messaging channels.
Features
- AI Agents for support, shopping, lead capture, and internal assistance, customizable with unlimited instruction sets
- Live chat, video, phone, and WhatsApp unified in one UI with multi‑agent handling and smart routing rules
- Multilingual capability (70+ languages) with automatic detection and translation
- Interactive content builder (quizzes, pop‑ups, video bots) for lead generation and engagement
- AI‑enhanced reply suggestions, translations, and confidence controls to reduce hallucinations
- Secure data handling: ISO 27001, GDPR, EU‑only storage, end‑to‑end TLS, and optional VAULT encryption
- Integration framework for CRM, ERP, ticketing, and custom APIs, plus pre‑built connectors (Salesforce, HubSpot, Zendesk, etc.)
- Real‑time analytics and reporting dashboards with lead scoring, conversion tracking, and AI performance monitoring