Giga offers a low‑code platform that enables enterprise support teams to create AI agents for chat, voice, and browser‑based interactions without custom API development. The agents enforce automatically generated compliance policies, execute actions in legacy systems via a secure cloud browser, and provide audit‑ready logs, while the Smart Insights dashboard delivers real‑time analytics and policy recommendations.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprise support teams struggle to handle high‑volume, multi‑step inquiries across chat, voice, and internal tools while maintaining strict compliance and consistent policy enforcement. Scaling human agents to cover complex edge cases leads to long resolution times, frequent escalations, and fragmented data. Integrating AI often requires extensive API development and custom engineering, delaying time‑to‑value.
Solution
Giga delivers a platform of customizable AI agents that operate natively in chat, voice, and browser‑based environments, enabling end‑to‑end task execution without bespoke API integrations. The low‑code Agent Canvas lets product and support teams define brand standards, compliance rules, and workflow logic, then auto‑generates policy scripts from existing transcripts. Agents execute actions in real time by logging into internal systems through a secure cloud browser, providing audit‑ready logs for every step. Smart Insights continuously analyzes interaction data, surfaces root‑cause patterns, and recommends policy refinements to improve KPIs such as resolution rate and deflection. Built‑in multilingual voice models and emotion‑aware speech processing ensure natural, empathetic conversations across 99 languages. Deployment cycles are measured in weeks, allowing enterprises to replace manual bottlenecks quickly while preserving governance and data security.
Features
- Agent Canvas: drag‑and‑drop workflow builder with policy grounding, version control, and instant preview.
- Auto policy generation: AI‑driven drafting of compliance rules from raw support transcripts.
- Browser Agent: secure, human‑level execution inside legacy web applications without any API code.
- Multi‑modal support: unified handling of chat, voice, and browser interactions with context sharing.
- Smart Insights dashboard: real‑time analytics, automated root‑cause detection, and policy‑suggestion engine.
- Emotion‑aware voice AI: tone, sentiment, and intent detection across 99 languages with dynamic voice personas.
- Compliance audit trail: immutable logs, role‑based access, and SOC2/ISO‑27001‑aligned data handling.
- Simulation & testing suite: automated scenario runs with pass‑rate metrics to validate agent behavior before release.