Provides AI-powered customer service agents for voice and chat, enabling enterprises to automate support and sales interactions. These human-like agents reduce response times to under three seconds, handle peak demand seamlessly, and integrate with existing tools to improve efficiency and customer satisfaction.
Funding
$3.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many B2C companies face challenges in providing consistent and timely customer support across voice and chat channels, leading to long wait times, abandoned calls, and reduced customer satisfaction. Scaling human agent support to meet peak demand is often costly and inefficient.
Solution
GigaML offers AI-powered customer service agents that automate voice and chat interactions, providing human-like support to B2C customers. These AI agents can answer customer queries in under three seconds, handle peak demand without delays, and personalize responses to improve customer satisfaction. The platform features a workflow builder that allows businesses to design and customize complex interaction flows, tailoring agent behavior to specific scenarios. GigaML's AI agents integrate with existing CRM and data repositories, creating a unified customer experience. By leveraging proprietary voice RAG stack and industry-leading LLMs, GigaML delivers a concierge-level service that is fluent in multiple languages and available 24/7.
Target Audience
GigaML primarily targets B2C companies looking to automate customer support, reduce hold times, and improve customer satisfaction scores.
Features
- AI-powered voice and chat agents that provide human-like customer support
- Workflow builder for designing and customizing complex interaction flows
- Integration with existing CRM and data repositories for a unified experience
- Proprietary voice RAG stack for fast and accurate responses
- Support for multiple languages
- 24/7 availability
- Ability to handle peak demand without delays
- Personalized responses to improve customer satisfaction
- Option to choose between top proprietary models or finetune an Opensource model for more accuracy