Tattle is an all-in-one customer experience platform that enables restaurants to collect and analyze guest feedback through automated surveys and integrations with POS systems. By providing granular insights into operational performance and guest satisfaction, Tattle helps restaurants identify weaknesses and improve service, leading to increased customer retention and revenue.
Funding
$5.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurants often struggle to gather comprehensive and actionable feedback from guests, relying on infrequent reviews or costly mystery shoppers that provide limited insights into operational performance. This lack of real-time, granular data makes it difficult to identify specific areas for improvement and proactively address customer concerns.
Solution
Tattle is a customer experience (CX) platform designed specifically for restaurants to automate the collection and analysis of guest feedback. By integrating with point-of-sale (POS), ordering, and loyalty systems, Tattle gathers detailed insights into guest satisfaction across various operational areas, including food quality, service speed, and order accuracy. The platform's intuitive dashboard allows restaurant managers to track performance across locations, channels, and dayparts, identify weaknesses, and implement data-backed improvements. Tattle also facilitates guest recovery by automating apologies and incentives to win back unhappy customers, ultimately driving increased retention and revenue.
Target Audience
Tattle is primarily targeted towards restaurant chains and franchises looking to improve guest satisfaction, optimize operations, and increase revenue through data-driven insights.
Features
- Automated feedback collection through surveys triggered by POS transactions, online orders, and loyalty programs
- Integration with 35+ POS, ordering, and loyalty providers for seamless data capture
- Granular reporting on over 50 operational areas, including food quality, speed of service, and hospitality
- Customizable dashboards for tracking key performance indicators (KPIs) across locations, channels, and dayparts
- Automated alerts for negative feedback, enabling prompt guest recovery
- Guest win-back tools for automating apologies, rewards, and incentives
- Reputation management features for monitoring and responding to online reviews from 15+ sites
- Menu item performance tracking to identify issues with recipes and build steps