Wendi is an AI-powered call agent that automates patient intake, scheduling, and insurance verification for healthcare practices, providing 24/7 support with human-quality conversation. This technology reduces administrative burdens, allowing healthcare teams to focus on clinical work while increasing operational efficiency and patient engagement.
Funding
$7.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
MCFounders
Product
Problem
Healthcare practices face significant administrative burdens due to high call volumes for tasks like patient intake, scheduling, and insurance verification. These repetitive tasks consume valuable staff time, leading to reduced focus on patient care and potential operational inefficiencies. The need for 24/7 availability further compounds the challenge, requiring either extensive staffing or reliance on traditional call centers with inconsistent service quality.
Solution
Wendi offers an AI-powered call agent designed to automate and streamline administrative tasks for healthcare practices. The AI call agent handles patient intake, appointment scheduling, and insurance verification around the clock, providing consistent, human-quality conversations. By automating these processes, Wendi reduces the administrative workload on healthcare teams, allowing them to concentrate on clinical responsibilities and improve patient engagement. The platform integrates with existing phone systems and, where possible, EMR/EHR systems to ensure seamless data transfer and workflow automation.
Target Audience
Wendi is designed for physicians, mental health professionals, recovery centers, dermatologists, chiropractors, and orthopedic practices seeking to automate administrative tasks, improve operational efficiency, and enhance patient communication.
Features
- 24/7 AI call handling for answering and transferring calls
- Human-quality conversational AI for natural and personalized patient interactions
- Automated scheduling, rescheduling, and cancellation of appointments
- Instant insurance verification using a proprietary search engine across multiple clearinghouses
- Patient information management with automated data transfer to EMR/EHR systems where integration is supported
- Medical triage capabilities to qualify patients based on their needs and insurance
- Customizable conversation workflows tailored to specific practice needs
- HIPAA-compliant communication to ensure patient data privacy and security
- Text confirmations and reminders to reduce no-shows and improve patient adherence
- Basic login dashboard to view inbound call transcripts