GetWelcom
GetWelcom provides a web-based digital guest communication platform for hotels, replacing paper welcome booklets with a mobile-friendly room directory that guests access via QR code. The solution reduces repetitive front-desk inquiries, enables upselling of hotel services, and integrates with existing hotel workflows, with over 500 independent hotels and chains such as Novotel and Mercure using the platform.
- Hospitality & Travel Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Hotel front desks are burdened by repetitive guest questions about amenities, local recommendations, and practical information, consuming staff time that could be spent on higher-value service. Traditional paper welcome booklets are static, costly to update, and fail to meet modern guest expectations for instant, mobile-friendly access to information.
Solution
GetWelcom offers a web-based digital guest communication platform that centralizes hotel information into an interactive room directory accessible via QR code on guests' own devices. Hotel staff can quickly publish arrival details, amenity guides, local recommendations, and service menus, reducing the volume of inbound inquiries and operational handling time. The platform includes a back office for managing content and orders, enabling hotels to digitalize ancillary sales such as minibar items and spa services. Testimonials from hotel managers report significant time savings, reduced repetitive questions, and increased ancillary revenue after implementation.
Target Audience
Primary customers are independent hotels, boutique properties, and hotel groups across France and Europe, including brands such as Novotel, Mercure, and ibis Styles, seeking to modernize guest communication and reduce front-desk workload.
Features
- QR-code-based digital room directory accessible on guests' personal smartphones without app installation
- Intuitive back-office interface for hotel staff to update information, manage content, and process guest orders
- Integrated ancillary sales module for digitalizing minibar, room service, and other add-on purchases
- Modular solution design allowing hotels to activate only the features relevant to their establishment
- Multilingual interface supporting French and English for international guest communication
- Rapid deployment with no complex IT integration required, adaptable to independent and chain hotels alike