Weave provides a cloud‑based platform that consolidates voice, text, email, scheduling and billing for small to mid‑size healthcare practices. Its AI‑driven receptionist automates call handling, appointment booking, patient intake forms and payment processing, while real‑time analytics and a mobile dashboard give staff insight into revenue and workflow efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Small healthcare practices often rely on multiple disconnected tools for phone calls, texting, email, scheduling, billing, and patient intake, leading to missed appointments, delayed payments, and inefficient administrative workflows.
Solution
Weave consolidates voice, text, and email communication into a single cloud‑based platform that automates routine tasks with AI‑driven assistants. The system handles inbound calls, missed‑call texts, and online scheduling, while routing patients to the appropriate staff member without manual intervention. Integrated payment processing—including Text‑to‑Pay, buy‑now‑pay‑later, and card‑on‑file options—accelerates revenue capture. Digital intake forms can be sent, completed, and written back to patient records automatically, eliminating paper and data‑entry errors. Real‑time analytics surface call sentiment, conversion rates, and revenue opportunities, enabling practices to optimize staffing and marketing. A mobile app and web dashboard give staff full access to calls, messages, schedules, and analytics from any device.
Target Audience
Primary customers are small to mid‑size healthcare practices—including dental, optometry, veterinary, and medical offices—and multi‑location health service organizations seeking a unified communication and revenue platform.
Features
- AI Receptionist that answers calls, books appointments, answers FAQs, and processes payments using natural‑language processing.
- Two‑way texting with automated missed‑call texts, auto‑reply, bulk outreach, and customizable templates.
- Online scheduling portal and calendar sync that fills gaps and sends automated appointment reminders.
- Integrated payment suite: Text‑to‑Pay, online bill pay, payment plans, and buy‑now‑pay‑later with flat‑rate processing fees.
- Digital Forms Builder with pre‑built templates, patient‑self‑service kiosk mode, and automatic write‑back to EMR/EHR.
- Call Intelligence engine that transcribes calls, detects sentiment, and categorizes interactions for performance coaching.
- Practice Analytics dashboard delivering metrics on patient conversion, treatment‑plan acceptance, and revenue leakage.
- Team Chat and mobile app that unify staff communication, schedule access, and task management on iOS and Android.