Thread

Thread is a service experience platform that integrates with Microsoft Teams and Slack to facilitate real-time customer communication and automate ticket management through a professional services automation (PSA) system. Its AI technology categorizes and prioritizes service requests while generating time entries, significantly reducing response times and enhancing customer satisfaction.

Traction 9/10

East New York, United States · HQ

Founded 2019383K+ followers

Artificial Intelligence
Enterprise Software
Software Only

Updated 7 months ago

Funding

Raised to date

$6.6MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.

Funding rounds are not available yet.

Founders

Founder details are not available yet.

Product

Features

Thread is a service experience platform that integrates with Microsoft Teams and Slack to facilitate real-time customer communication and automate ticket management through a professional services automation (PSA) system. Its AI technology categorizes and prioritizes service requests while generating time entries, significantly reducing response times and enhancing customer satisfaction.