Spoke is a cloud‑based platform that captures every mobile sales or service call in real time and automatically evaluates each conversation against regulatory and performance standards. It combines a mobile‑first phone system with an AI‑driven analytics layer to provide continuous compliance monitoring, automated quality scoring, and actionable coaching insights, integrating with existing CRM and workforce tools for regulated enterprises.
Funding
$4.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
3OFounders
Product
Problem
Mobile sales and service teams conduct regulated conversations on their phones, but these calls often occur outside of enterprise systems, leaving them unrecorded, unmonitored, and non‑compliant. The lack of visibility creates business risk, hampers coaching, and makes it difficult to enforce industry standards.
Solution
Spoke provides a cloud‑based platform that captures every mobile phone conversation in real time and automatically evaluates it against predefined compliance and performance standards. The solution includes a mobile‑first phone system (Spoke Phone) and an analytics layer (Spoke Enlighten) that deliver continuous quality assurance, automated compliance monitoring, and actionable coaching insights. Managers can review call recordings, see AI‑generated QA scores, and identify agents who need training, while teams benefit from playbooks and real‑time guidance to improve outcomes. The platform integrates with existing CRM, workforce management, and security tools, ensuring that mobile interactions become part of the organization’s regulated communication workflow.
Target Audience
Primary customers are regulated enterprises such as financial services, insurance, healthcare, and high‑value retail organizations that rely on mobile sales or field teams to engage customers.
Features
- Real‑time call capture for all mobile outbound and inbound conversations
- Automated call quality assessment using AI models that compare recordings to regulatory and business standards
- Continuous compliance monitoring with 24/7 alerts for policy violations
- Coaching dashboard that highlights agents needing improvement and tracks performance trends over time
- Integration with CRM, workforce management, and security systems via a developer API
- Playbook and script delivery to agents during calls for guided, compliant interactions
- Secure, encrypted storage of call recordings meeting HIPAA, GDPR, and industry‑specific compliance requirements