Rapport uses Voice AI to capture and transcribe dealership conversations in real time, converting spoken interactions into structured data that highlights buying intent and service fatigue. The platform provides live coaching prompts to advisors and automatically enriches CRM records, helping automotive dealers improve conversion rates and recover missed sales opportunities.
Funding
Funding not disclosed
Founders
Product
Problem
Automotive dealerships generate hundreds of customer conversations daily across service lanes, showrooms, and BDC calls, but these spoken buying signals are rarely captured in existing CRM and lead-tracking systems, leading to missed sales opportunities and inconsistent follow‑up.
Solution
Rapport applies Voice AI to capture dealership conversations in real time and transcribe them into structured data. The platform analyzes the transcript to surface buying intent, service fatigue, and other contextual cues, then delivers live coaching prompts to advisors and automatically enriches CRM records. By turning spoken interactions into actionable intelligence, Rapport helps dealerships recover missed deals, increase service‑to‑sales conversion, and improve customer satisfaction scores. The solution is deployed on‑site for over 10,000 frontline associates, covering service advisors, showroom staff, and BDC agents.
Target Audience
Primary customers are automotive dealership operators and managers who oversee service advisors, showroom sales staff, and BDC teams, seeking to improve conversion rates and customer experience.
Features
- Real‑time speech capture and transcription for service lane, showroom, and BDC phone interactions
- AI‑driven live coaching cues that suggest probes, upsell opportunities, and readiness signals during the conversation
- Automatic enrichment of CRM entries with extracted context, intent tags, and vehicle equity data
- Dashboard analytics that highlight missed deals, service fatigue patterns, and revenue opportunities
- Integration hooks for existing dealership management and CRM systems to sync enriched data