Healthcare providers face challenges in efficiently managing patient intake, remote triaging, and appointment scheduling, leading to incomplete patient data, missed appointments, and increased administrative burdens. These inefficiencies can negatively impact the quality of care and strain operational resources.

Puppeteer offers AI-powered virtual health assistants designed to automate key healthcare processes, including clinical intake, remote triaging, and appointment management. By leveraging conversational AI, the platform dynamically gathers patient information, ensuring comprehensive and accurate data collection. The AI assistants can also handle remote triage by assessing patient symptoms and directing them to the appropriate care pathways. Furthermore, the system automates appointment scheduling, sends reminders, and manages cancellations, integrating directly with provider calendars to minimize missed appointments and optimize scheduling efficiency.

AI-driven patient intake with dynamic, context-aware questioning to improve data quality

Automated medical appointment scheduling with integrated reminders and cancellation management

Remote triaging capabilities to accurately assess symptoms and connect patients with appropriate care options

Integration with EHR systems for seamless data extraction and personalized patient experiences

API and database connectivity to keep AI agents updated with real-time, proprietary data

Customizable user interface that can be embedded into websites, mobile apps, and patient portals

Compliance with healthcare regulations, including HIPAA, GDPR, PIPA, and PIPEDA

Dashboard for monitoring conversations, AI decision-making, and key performance indicators

Advanced features for detecting and responding to serious patient behaviors, such as self-harm or substance abuse

The primary target audience includes healthcare providers, clinics, and hospitals seeking to improve patient engagement, streamline administrative tasks, and enhance the overall quality of care through AI-powered automation.

Puppeteer offers a tiered pricing model, with the "Puppeteer Agent" plan starting at $9 per hour with a 150-hour monthly minimum, plus $0.03 per SMS message. A custom "Puppeteer Care" plan is also available, which includes 24/7 SLA assurances, care flows designed by medical consultants, and a white-labeled dashboard.