Prosper AI deploys pre-trained voice agents built on Blueprints™ to automate high-volume healthcare communication workflows. These AI agents manage tasks like patient scheduling, benefits verification, and prior authorization submission and tracking. The platform reduces operational costs while improving patient access and ensuring high accuracy through automated quality assurance.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare revenue cycle management (RCM) teams spend significant time on routine phone calls to payors and patients for tasks like claims status checks, eligibility verification, and appointment scheduling. These calls are often repetitive, time-consuming, and contribute to administrative overhead, hindering staff productivity and potentially delaying revenue collection.
Solution
nProsper provides AI-powered voice agents designed to automate and streamline RCM workflows. The platform connects to existing healthcare systems, enabling the AI agents to handle outbound calls to payors for pre-authorization and claim status checks, as well as inbound calls from patients for appointment scheduling and eligibility verification. By automating these routine communications, nProsper reduces the call burden on RCM teams, minimizes wait times, and allows staff to focus on more complex tasks. The system offers customizable call scripts, live call transfer capabilities, and detailed call logs with transcripts for quality assurance and performance analysis.
Target Audience
nProsper targets physician practices, healthcare enterprises, and RCM vendors seeking to automate communication with payors and patients, reduce administrative costs, and improve RCM efficiency.
Features
- AI voice agents for outbound calls to payors for eligibility verification, pre-authorization, and claim status checks
- AI voice agents for inbound calls from patients for appointment scheduling and inquiries
- Customizable call scripts and templates adaptable to specific healthcare workflows
- Integration with over 80 EHR systems and major healthcare telephone systems
- Ability to place calls directly via CSV upload, eliminating complex integration requirements
- Live call transfer to human agents for personalized support when needed
- AI-powered hold time management and IVR navigation
- Detailed call logs, transcripts, and analytics for performance monitoring and insight extraction
- SOC 2 and HIPAA compliance for data security and patient privacy