Founder
Primo
Primo is an all-in-one IT operations platform that unifies device management, SaaS access, procurement, and ticketing into a single system. The platform uses AI agents to automatically resolve routine employee requests, while HRIS integration triggers automated onboarding and offboarding workflows. It provides continuous security posture monitoring with compliance reporting aligned to CIS benchmarks, SOC 2, and ISO 27001.
- Enterprise Software
- AI Agents
- Cybersecurity
- Artificial Intelligence
- Software Only
- HR Technology
- Internet of Things
Updated 1 month ago
Funding
Raised to date
$11.4MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
across 2 rounds
AWIEJBMB+2$8M · Seed
Announced Sep 2026 · from article date
Disclosed cumulative: $11.4M
2/2
RoundDateAmountValuationInvestors
Founders
Product
Problem
Small and mid-sized IT teams struggle to manage fragmented tools for device management, SaaS access, procurement, and ticketing, creating visibility gaps and manual reconciliation work. With limited staff, they cannot keep up with onboarding, offboarding, security compliance, and routine employee requests, leaving systems vulnerable and IT staff overwhelmed.
Solution
Primo provides a unified IT operations platform that consolidates device management, SaaS access, procurement, and ticketing into a single system with one data model. The platform uses AI agents that understand employee requests in plain language and automatically resolve routine tickets end-to-end, from provisioning devices to granting access. Primo connects to HRIS systems so every hire, role change, or departure automatically flows to all IT layers, triggering device enrollment, access grants, and revocations without manual intervention. IT teams set security policies once, and Primo enforces them across Mac, Windows, Linux, and mobile devices while continuously monitoring for policy drift and generating compliance reports aligned with CIS benchmarks.
Target Audience
Primo serves small and mid-sized businesses with lean IT teams, including startups and growing companies that need to manage fleets of 20 to several hundred devices without dedicated security staff. The platform is also suited for IT managers and HR directors who handle IT operations as part of their broader responsibilities.
Features
- AI agents that handle routine IT requests automatically from employee messages in Slack, resolving tickets before they reach the human queue
- Unified device management (MDM) across macOS, Windows, Linux, iOS, and Android with zero-touch provisioning and security baselines applied at enrollment
- SaaS management that detects shadow IT, tracks license usage, and revokes unused access
- Hardware procurement flow that integrates ordering, tracking, and provisioning so devices arrive preconfigured and ready to enroll
- HRIS integration that automates onboarding and offboarding workflows, syncing employee status changes to device access and SaaS permissions
- Continuous security posture monitoring with automated ticket generation for violations like unencrypted drives, missing updates, and disabled screen locks
- Compliance reporting aligned with CIS benchmarks and common frameworks like SOC 2 and ISO 27001
- API and MCP support for building custom integrations or exposing Primo's capabilities to external AI agents