Pollie is an AI telephone assistant that automates inbound call and text management for local businesses, integrating with CRMs and booking systems to streamline customer interactions. By handling routine communication tasks, Pollie saves businesses an average of 20 hours and 850 calls monthly, enhancing customer satisfaction and operational efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Many local businesses struggle to manage inbound calls and text messages efficiently, leading to missed customer opportunities and time wasted on routine communication tasks. Handling a high volume of calls can be particularly challenging during peak hours, resulting in long wait times and frustrated customers. This can also distract staff from focusing on providing excellent on-site service.
Solution
Bonnie is an AI-powered telephone assistant designed to automate inbound call and text management for local businesses. It integrates with existing CRM and booking systems to streamline customer interactions and ensure that no call goes unanswered. Bonnie answers calls 24/7, handles frequently asked questions, books and modifies appointments, and provides instant email callbacks. By automating these routine tasks, Bonnie saves businesses time, reduces operational stress, and enhances customer satisfaction.
Target Audience
Bonnie is designed for restaurants, general SMBs, and receptionists who need to streamline communication, automate routine tasks, and improve customer service.
Features
- 24/7 call coverage, ensuring all calls are answered, even outside of business hours
- Integration with CRM systems like HubSpot, reservation systems like Formitable, Zapier, and Microsoft Calendar
- Automated booking and reservation management
- Smart call routing and call-back requests
- Instant SMS/WhatsApp confirmation messages
- Daily summaries and call tracking in an online platform
- Customizable call options and the ability to add extra questions
- Multi-language support (up to 10 languages in the Pro plan)
- Seamless continuity with caller history
- Ability to enrich the AI with extra content such as menus, treatments, and brochures