Funding
Funding not disclosed
Founders
Product
Problem
Restaurants often miss phone orders during peak periods because staff are occupied with food preparation, leading to lost revenue, long hold times, and inaccurate order entry.
Solution
PieLine offers a voice AI phone assistant that answers incoming calls instantly, captures detailed order information, and routes each request to the appropriate workflow. The AI understands complex menu customizations across cuisines—such as topping combinations, spice levels, dietary preferences, and ingredient variations—and records orders directly into the restaurant’s existing POS or online ordering system. By automating call handling, the platform eliminates manual data entry, improves order accuracy, and frees staff to focus on food preparation, ultimately increasing phone‑order revenue.
Target Audience
PieLine is designed for full‑service and quick‑service restaurants—such as pizza shops, sushi bars, Mexican, Indian, Chinese, burger joints, coffee shops, and health‑focused eateries—that receive a high volume of phone orders and need accurate, automated order capture.
Features
- Real‑time voice AI that answers calls 24/7, even during high‑volume rushes
- Natural language understanding of complex menu items, including unlimited toppings, spice levels, protein substitutions, and dietary restrictions
- Seamless integration with major POS platforms (Toast, Square, Oracle MICROS, etc.) and delivery/online ordering services (DoorDash, Uber Eats, GrubHub, etc.)
- Automatic routing of orders and edge‑case requests to the appropriate staff queue with full context attached
- Direct order transmission to kitchen displays, removing the need for manual entry
- Built‑in analytics and reporting on call volume, order accuracy, and revenue impact
- Zero disruption to existing workflows; the AI operates within the restaurant’s current systems