Modern
Modern provides an AI-native ITSM platform that automates service desk workflows across IT, HR, Legal, and Finance, resolving tickets rather than merely triaging them. The platform handles access requests, provisioning, onboarding, and offboarding with policy checks at every step, and includes built-in access management with JIT provisioning and auto-revocation. Modern integrates with enterprise systems like Okta, Azure AD, Slack, and SharePoint, and can sync bidirectionally with legacy tools like Jira Service Management during migration.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Software Only
Funding
Founders
Product
Problem
Enterprise service desks are burdened by legacy ITSM tools that were designed to manage tickets, not resolve them. These systems require significant implementation effort, rely on manual triage and assignment, and often lack built-in access management, forcing teams to use separate tools for provisioning and offboarding. This results in slow resolution times, fragmented workflows, and high operational overhead across IT, HR, Legal, and Finance departments.
Solution
Modern provides an AI-native ITSM platform that automates service desk workflows from request to resolution across IT, HR, Legal, and Finance. The platform's AI agents resolve tickets automatically—provisioning access, resetting passwords, troubleshooting devices, and running onboarding workflows—without human intervention. Policy checks are embedded at every step, ensuring compliance and governance. Modern includes access management as a core capability, with JIT access, birthright provisioning, and auto-revocation with audit trails. The platform learns from manual work and suggests automations, and workflows can be created in plain English. It integrates with ITSM, identity, HRIS, ERP, and collaboration systems, and can sync bidirectionally with legacy tools like Jira Service Management during migration.
Target Audience
Primary customers are enterprise IT operations teams and service desk leaders looking to replace legacy ITSM tools like ServiceNow, Jira Service Management, and Freshservice. The platform also serves cross-department teams in Finance, HR, and Legal that need automated workflow resolution and access management.
Features
- AI agents that resolve tickets end-to-end, including access provisioning, password resets, device troubleshooting, and onboarding/offboarding
- Built-in access management with JIT access, birthright provisioning, and auto-revocation with audit trails
- Cross-department workflow engine covering IT, Finance, HR, and Legal on a single platform
- Plain-English workflow creation—describe a process and Modern builds it
- Learning engine that captures manual work and suggests automations over time
- Bidirectional sync with Jira Service Management and integrations with Jira Software and Confluence
- Enterprise-grade security with SOC 2, ISO 27001, and GDPR compliance in every plan
- Audit logging, advanced permissions, and custom user roles for governance
- Integrations with Okta, Azure AD, Slack, Microsoft Teams, SharePoint, Google Drive, Box, DocuSign, Adobe Sign, Ironclad, and Agiloft