Malakai
Malakai provides an AI voice agent platform that automates inbound customer service, outbound sales, and website chat-to-call conversions using ultra-realistic, low-latency voice technology. The platform offers voice cloning, multi-language support, and workflow or prompt-based customization, with deployment possible in just three lines of code via API. It serves industries like hospitality, healthcare, and real estate with pre-trained agent personalities for specialized tasks.
- Artificial Intelligence
- AI Agents
- Developer Tools
- Digital Health
- Enterprise Software
- Healthcare Technology
- Hospitality & Travel Technology
- Property Technology
- Sales Technology
- Software Only
Funding
Founders
Product
Problem
Businesses frequently miss inbound calls, struggle to scale outbound sales efforts, and fail to convert website visitors into phone conversations, leading to lost revenue opportunities. Traditional interactive voice response systems and human-only staffing are inflexible, expensive, and unable to handle high-volume or after-hours inquiries effectively.
Solution
Malakai deploys ultra-realistic, low-latency AI voice agents that handle inbound customer service, outbound sales campaigns, and website chat-to-call conversions. The platform offers human-level conversational quality with instant brand voice customization through voice cloning and multi-language support, enabling businesses to scale globally. Agents can be configured using either prompt-based instructions or workflow automation, giving teams flexibility in how they design call logic. The system integrates with existing business systems for tasks like booking appointments, capturing pre-appointment data, and qualifying leads, all while maintaining enterprise-grade security and data sovereignty.
Target Audience
Primary customers are businesses in hospitality, healthcare, and real estate that need to automate phone-based customer interactions, as well as developers and enterprises seeking API-driven voice agent integration for sales and support workflows.
Features
- Ultra-realistic, low-latency AI voice agents for natural human-like conversations
- Voice cloning technology and a premium voice library for instant brand voice matching
- Multi-language deployment to scale agents across dozens of languages
- Dual configuration modes: prompt-based or workflow automation for call logic
- Pre-trained industry-specific agent personalities (e.g., Lucy for support, Dave for sales, Sarah for medical intake, James for concierge)
- Robust API enabling deployment in three lines of code with call triggering, transcript sync, and agent logic management
- Enterprise-grade security including Cyber Essentials certification, penetration testing, and full data sovereignty
- Integration with booking systems, CRM, and data capture workflows for hospitality, healthcare, and real estate