Link AI
Link AI provides a unified platform where businesses can create and deploy AI agents across voice, web, WhatsApp, Instagram, and Slack without writing code. Agents handle bookings, support, sales, and orders while automatically triggering workflows like CRM updates and follow-ups. The platform includes Ally, a personal business agent accessible via WhatsApp or Slack for managing operations.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Businesses struggle to manage customer interactions across multiple channels like voice, web, WhatsApp, Instagram, and Slack, requiring separate tools and manual follow-up. Deploying AI agents typically demands significant technical resources, and integrating them with existing workflows such as CRM updates or ticketing is complex and time-consuming.
Solution
Link AI provides a unified platform where businesses can create and deploy AI agents across all major customer channels in minutes, with no code required. Users describe what the agent should do, and the system builds it, handling bookings, support, sales, or orders. Every conversation automatically triggers configurable workflows, including follow-ups, CRM updates, tickets, and alerts. The platform also includes Ally, a personal business agent accessible via WhatsApp or Slack, that lets owners manage agents, review tickets, and run operations from a chat interface. All agents run on a shared operating system, enabling one custom agent to be deployed everywhere or specialists tuned for specific jobs, with skills for calendar, orders, tickets, and forms toggled on instantly. Procedures turn standard operating procedures into step-by-step agent actions that can include approval steps, conditions, and human handoffs, with simulation testing before publishing.
Target Audience
Primary customers are small to mid-sized businesses and operations managers who need to automate customer interactions across multiple channels without hiring dedicated engineering or AI development staff.
Features
- Multi-channel deployment supporting voice, web, SMS, WhatsApp, Instagram, Messenger, Slack, and email from a single agent build
- Natural-language agent creation where users describe the agent and Link AI generates it automatically
- Procedure engine that converts SOPs into agent steps with conditions, approval gates, human handoffs, and board-item triggers
- Ally personal business agent accessible from WhatsApp or Slack for managing operations, reviewing tickets, and overseeing agents
- Shared team inbox with human takeover capability, preserving conversation context across channels
- Built-in customer record tying calls, messages, orders, and appointments to a single contact profile
- Expandable skills system that adds capabilities like calendar, orders, tickets, forms, and CRM updates without custom code
- Simulation testing for procedures with version control and failure-based publishing gates