Kept provides an AI‑powered answering service for home‑service professionals that instantly answers incoming calls, engages customers, and books appointments without voicemail or hold music. The platform delivers real‑time call transcripts via text, alerts owners within seconds, and integrates appointment scheduling, helping businesses capture missed jobs and increase revenue. It operates 24/7, handling multiple calls simultaneously and offering tiered pricing based on call volume.
Funding
Funding not disclosed
Founders
Product
Problem
Home service professionals often miss inbound calls while on jobs, driving, or off‑clock, leading to lost appointments and revenue because callers rarely leave voicemails and move on to competitors.
Solution
Kept offers an automated call‑answering service that picks up every inbound call instantly, engages the caller with a natural conversation, and either books an appointment, answers FAQs, or triages the request before the caller hangs up. The system provides a real‑time text transcript and alerts the business owner within seconds, allowing immediate follow‑up while the prospect is still engaged. It can handle multiple simultaneous calls, filter spam, and operates 24/7 without the need for a traditional call center or additional staff. By converting missed calls into booked jobs, Kept helps home‑service businesses recover lost revenue and improve daily workflow.
Target Audience
Primary customers are independent plumbers, electricians, HVAC technicians, and other home‑service contractors who need reliable phone coverage while on the job.
Features
- Immediate call pickup with AI‑driven conversational flow to book appointments or qualify leads
- Real‑time call transcript delivered by SMS (and email on higher tiers) within seconds
- Owner alerts via text (and email) instantly after each call
- Ability to handle multiple concurrent calls and filter spam callers
- 24/7 operation with no hold music or voicemail backlog
- Integration options for website and social‑media lead capture on advanced plans
- Tiered plans include call volume limits, SMS alerts, appointment booking, and review generation features