Get In Touch provides a branded WhatsApp Business platform that consolidates email, social and phone interactions into a single chat channel. The solution includes a low‑code journey builder, AI‑driven intent and sentiment handling, and bi‑directional API integration with CRMs such as Salesforce and HubSpot, plus real‑time analytics on open rates and response times. It enables mid‑to‑large organizations to deliver personalized, multilingual communications with secure end‑to‑end encryption.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations across sectors rely on email, social media, and phone calls that suffer low open rates and delayed responses, making it difficult to maintain timely, personalized communication with customers, citizens, students, or event attendees. This fragmentation leads to missed opportunities, higher support costs, and reduced engagement.
Solution
Get In Touch offers a dedicated WhatsApp Business platform that centralizes all stakeholder interactions into a single, professional WhatsApp account. The solution provides configurable conversational journeys accessed via QR codes, website bubbles, or direct links, turning every touchpoint into an instant chat. Built‑in AI agents handle routine inquiries, detect intent and sentiment, and seamlessly hand over to human agents when needed. Rich media (PDFs, images, videos) and in‑chat surveys can be sent automatically, enabling personalized updates and feedback collection. The platform syncs with existing CRMs and marketing tools (e.g., Salesforce, HubSpot) through APIs, ensuring data consistency and workflow automation. An analytics dashboard reports open rates, response times, NPS/CSAT scores, and engagement metrics, helping teams optimize communication strategies. Multi‑language support and end‑to‑end encryption keep conversations secure and accessible to diverse audiences.
Target Audience
Primary customers are mid‑to‑large organizations that need scalable, personal communication channels, including real‑estate firms, local governments, hospitality providers, event organizers, and educational institutions.
Features
- Professional WhatsApp Business account provisioning with custom branding and compliance controls
- Conversational journey builder with QR‑code, website bubble, and link triggers for instant chat initiation
- AI‑driven agents for intent detection, sentiment analysis, auto‑replies, and human handover workflows
- Rich media sharing (documents, images, video) and interactive surveys directly within the chat window
- Bi‑directional integration via REST APIs to CRM, marketing automation, and ticketing systems (e.g., Salesforce, HubSpot)
- Real‑time analytics dashboard showing open rates, response latency, NPS/CSAT, and engagement funnels
- Multilingual support for automated and manual messaging across global audiences
- Secure data handling with end‑to‑end encryption and role‑based access controls