Intelekt AI provides AI-driven voice agents that replace legacy IVR systems and manual call handling in contact centers, automating tasks such as identity verification, eligibility checks, CRM updates, and upsell offers. The platform learns from a company’s own data to support industry‑specific terminology and multiple languages, delivering 24/7, scalable service at a fraction of the cost of human staff.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises rely on legacy interactive voice response (IVR) systems and manual call handling, which are costly, inflexible, and often fail to understand complex customer queries or multilingual requests. This leads to high operational expenses, long wait times, and inconsistent customer experiences.
Solution
Intelekt AI offers AI-driven voice agents that replace traditional IVRs and human-dependent workflows in contact centers. The agents can verify identity, check eligibility, update CRM records, and present upsell offers while operating 24/7. By learning quickly from a company’s own data, the agents handle industry‑specific terminology and multiple languages, including regional Indian languages. The platform delivers outcomes at roughly one‑tenth the cost of human staff and can be deployed within a day, scaling automatically to meet call volume without additional resources.
Target Audience
Primary customers are large enterprises and contact‑center operators in sectors such as banking, lending, and insurance that need to automate high‑volume, routine phone interactions while maintaining compliance and personalization.
Features
- End‑to‑end voice automation that listens, interprets, and acts on customer inputs to complete tasks such as identity verification and eligibility checks
- Real‑time CRM integration that updates records, logs call outcomes, and adds notes automatically
- Multilingual support covering major Indian languages and several global languages, enabling seamless interaction with diverse customers
- Rapid model training on enterprise data to capture proprietary terminology and business rules
- 24/7 availability with automatic scaling to handle peak call volumes without extra staffing
- Built‑in analytics that track conversation stages, agent performance, and key metrics for continuous improvement