EXN (Ecommerce Expert Network) is a curated marketplace connecting SaaS leaders with vetted ecommerce operators for paid 1:1 feedback calls and in-person events. The platform hand-matches both sides based on specific needs, ensuring vendors get actionable product insight while operators get compensated for their expertise. Its event arm, EXN Events, brings the same curated matching to in-person rooms, with sponsorships replacing booths and pitch theater.
Funding
Funding not disclosed
Founders
Product
Problem
SaaS companies building ecommerce tools often lack direct access to the operators who use their products daily, leading to product decisions based on assumptions rather than real-world feedback. Conversely, experienced ecommerce operators have valuable insights but no structured, compensated channel to share them with the vendors who need them most.
Solution
EXN (Ecommerce Expert Network) solves this by curating paid 1:1 calls between SaaS leaders and vetted brand operators. Every introduction is hand-matched based on what each side actually needs, avoiding the spray-and-pray approach of traditional user research. The platform extends this model to in-person events, where the same vetting and curation principles apply, creating rooms of relevant operators rather than trade-show crowds. For vendors, EXN provides honest, actionable feedback from people running the exact workflows their products touch, while operators get paid for their perspective in focused 30-minute sessions.
Target Audience
Primary customers are SaaS vendors building ecommerce tools who need direct operator feedback, and experienced ecommerce operators (e.g., DTC brand heads of tech, ops leads) seeking paid consulting opportunities.
Features
- Hand-matched 1:1 introductions based on specific needs, not algorithms
- Vetted operator network ensuring only relevant, qualified participants
- 30-minute focused call format with no commitment required from experts
- EXN Events: in-person rooms with the same curation as digital calls, no booths or pitch stages
- Sponsor-led event model that places vendors alongside curated operators without sales theatrics