Funding
$2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Electric vehicle (EV) charging networks experience high rates of failed charging sessions due to authentication errors, hardware issues, and communication breakdowns, leading to driver frustration and lost revenue. Operators often lack a unified system to capture driver-reported problems across multiple channels and to respond quickly.
Solution
Enera provides an AI‑driven driver experience platform that aggregates support requests from calls, emails, WhatsApp and other channels into a single control room. The platform uses AI agents to diagnose common failure modes—such as RFID mismatches, connector errors, or network outages—and can initiate corrective actions like session restarts or firmware resets automatically or with minimal human intervention. By delivering real‑time, multilingual assistance, the system reduces charge failures and improves driver satisfaction. The solution is built for enterprise security, hosted entirely within the EU, and does not store personally identifiable information, ensuring compliance with data‑privacy regulations.
Target Audience
Primary customers are EV fleet operators and charging network providers that manage large numbers of public or private chargers and need to minimize downtime and improve driver support.
Features
- Multi‑channel ingestion of driver inquiries (voice, email, messaging apps) with AI‑powered intent classification
- Automated troubleshooting agents that can reset sessions, verify authentication, and guide drivers through corrective steps
- Real‑time status monitoring of chargers to detect and flag hardware or network faults
- Seamless integration via APIs into existing charge point management systems and fleet dashboards
- Enterprise‑grade security with 100 % EU hosting and no storage of PII
- Multilingual support covering driver communications across different countries