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Decimal AI provides an investigation layer that bridges technical support and engineering workflows. The platform reasons over source code, system logs, and production data to automate root cause analysis for customer issues. This integration delivers actionable answers directly within existing support and development tools, significantly reducing mean time to resolution.
Updated 2 months ago
Funding
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Founders
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Product
Features
- Decimal AI provides an AI support agent that analyzes code, logs, configurations, and documentation to instantly diagnose and resolve complex customer support tickets. This system autonomously drafts accurate resolutions, significantly reducing the need for engineering intervention. The platform achieves faster ticket resolution times and maintains a self-healing knowledge base that automatically updates with product changes.