Obi provides a voice‑driven AI agent that delivers real‑time, conversational onboarding inside SaaS applications. By ingesting existing videos, documentation, and knowledge‑base content, it offers contextual guidance, adaptive workflows, and analytics on user drop‑offs through a simple JavaScript or Google Tag Manager integration. The solution automates user activation and reduces support overhead for product and customer‑success teams.
Funding
Funding not disclosed
Founders
Product
Problem
Companies rely on manual walkthroughs, static videos, docs, or fragile tooltips to onboard new users, resulting in high support load, inconsistent experiences, and low activation rates. These approaches require constant maintenance as the UI evolves and still leave users confused or abandoned. Scaling onboarding without adding headcount becomes a bottleneck for growth.
Solution
Obi delivers a voice‑driven AI agent that conducts real‑time, conversational onboarding directly inside the application. The agent ingests existing training videos, documentation, and knowledge‑base content to build a product‑aware model that can answer questions and guide users step‑by‑step. Interactions are adaptive, tailoring the flow to each user segment and language, while maintaining full screen awareness to highlight UI elements. Obi’s analytics surface drop‑off points, common queries, and usage metrics, enabling product teams to iterate quickly. Integration requires only a small JavaScript snippet or a Google Tag Manager tag, allowing deployment in minutes without UI changes. The solution eliminates repetitive hand‑holding, accelerates activation, and frees customer‑success resources for higher‑value activities.
Target Audience
Obi targets SaaS product managers, customer‑success teams, and enterprise B2B platforms that need scalable, automated onboarding for their end‑users.
Features
- Voice AI conversational interface with on‑screen awareness to provide contextual guidance in real time
- Automated knowledge ingestion from training videos, docs, and knowledge bases; updates via a live training mode
- Adaptive workflow that customizes onboarding paths per user segment and supports multiple languages
- Usage‑based analytics dashboard showing drop‑offs, blockers, and frequent questions for continuous optimization
- Simple integration via a copy‑paste JavaScript SDK or Google Tag Manager, no UI redesign required
- Secure, HIPAA‑compliant data handling with end‑to‑end encryption for all interactions
- Tiered, usage‑based pricing model starting at $750 per month, billed by interaction minutes