Beamer is a customer communication platform that utilizes in-app notifications and a changelog system to inform users about product updates, features, and fixes. This approach enhances user engagement and adoption by delivering targeted messages directly within the application, reducing reliance on traditional email communications.
Funding
$20.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
CPFounders
Product
Problem
SaaS companies often struggle to effectively communicate product updates, new features, and bug fixes to their users, leading to low feature adoption and disengaged customers. Traditional communication methods like email blasts often result in low open rates and require significant effort for segmentation and personalization.
Solution
Beamer provides a customer communication platform that utilizes in-app notifications and a changelog system to directly inform users about product updates, features, and fixes. By delivering targeted messages within the application, Beamer enhances user engagement and feature adoption, reducing reliance on traditional email communications. The platform allows product and marketing teams to amplify their reach, increase engagement, boost adoption, and improve customer satisfaction through segmented, targeted in-app messaging. Beamer also offers tools to collect user feedback and measure customer satisfaction through NPS surveys, enabling data-driven product development.
Target Audience
Beamer is designed for product and marketing teams within SaaS companies looking to improve user engagement, feature adoption, and customer satisfaction through effective in-app communication.
Features
- In-app notifications: Popups, top bars, and snippets to highlight important updates.
- Changelog: A dedicated space to showcase product updates, fixes, and company news.
- Segmentation: Target specific user groups with personalized messages.
- NPS Surveys: Collect customer feedback directly within the app.
- Feedback collection: Gather and prioritize user feedback for product development.
- Integrations: Connect with 3,000+ apps via API and webhooks.
- Customization: Tailor the look and feel of Beamer to match the app's branding.
- Push notifications: Reach users even when they are offline.