Audun is a debt collection platform that combines AI with human judgment to help businesses recover outstanding balances while treating customers fairly. The platform builds comprehensive debtor profiles from payment history, demographics, and previous conversations, then creates tailored follow-up strategies for each case. It automates personalized communication through channels like SMS, with payment links embedded directly in messages.
- Artificial Intelligence
- Financial Technology
- Software Only
Funding
Founders
Product
Problem
Traditional debt collection relies on rigid, impersonal processes that often damage customer relationships and reduce recovery rates. Businesses struggle to balance effective follow-up with maintaining a positive brand image, while debtors face stressful, one-size-fits-all collection approaches that ignore their individual circumstances.
Solution
Audun provides a debt collection platform that combines AI-driven analysis with human judgment to create personalized collection strategies. The system builds detailed debtor profiles by aggregating data from invoices, payment history, demographics, previous conversations, public records, and credit information. It then generates tailored follow-up plans that determine the optimal channel, timing, and messaging for each individual case. The platform automates communication through channels like SMS, sending personalized messages with direct payment links, while allowing human agents to intervene when nuanced judgment is needed. This approach helps businesses recover debts more effectively while preserving customer relationships and treating debtors with dignity.
Target Audience
Primary customers are businesses of all sizes that need to collect outstanding debts, including those in sectors with high volumes of consumer receivables such as utilities, telecommunications, financial services, and subscription-based companies.
Features
- Comprehensive debtor profiling that aggregates invoice data, payment history, demographics, previous conversations, public records, and credit information
- AI-driven strategy engine that creates tailored follow-up plans based on individual debtor profiles
- Multi-channel communication automation including SMS with embedded payment links
- Human-in-the-loop design that combines algorithmic recommendations with human judgment for complex cases
- Creditor guideline integration to ensure compliance with collection regulations and internal policies
- Step-by-step workflow system that plans and executes next actions based on debtor responses