Arbol provides a virtual assistant that answers voice calls and WhatsApp messages for clinics, veterinary offices, optical centers, and other health providers 24/7, automatically confirming, rescheduling, and filling cancelled appointments. The platform integrates directly with the provider’s existing electronic health record without data migration, records and transcribes every interaction, and escalates urgent cases to human staff with full context. It also runs outbound campaigns to recover missed visits and optimize schedule utilization.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers such as clinics, veterinary offices, and optical centers receive a high volume of phone and WhatsApp inquiries for appointment confirmation, rescheduling, and wait‑list management, which often require manual handling by staff and can lead to missed appointments and inefficient use of resources.
Solution
Arbol offers an AI‑powered virtual assistant that answers incoming calls and WhatsApp messages 24/7, using the provider’s existing electronic health record to schedule, confirm, and re‑schedule appointments automatically. The assistant can also run outbound campaigns to recover missed slots and fill wait‑list openings. All interactions are recorded, transcribed, and stored in a unified dashboard, and only conversations that contain urgent symptoms or require human judgment are escalated to staff with full context. The system is deployed in seven days without data migration or changes to the provider’s phone lines, and it complies with Colombian data‑protection regulations.
Target Audience
Primary customers are outpatient clinics, veterinary practices, optical centers, and similar health‑service providers that manage appointments and patient communications through phone or WhatsApp.
Features
- Voice and WhatsApp inbound handling with natural‑language responses tailored to the provider’s services, specialists, schedules, and insurance agreements
- Automated appointment confirmation, rescheduling, and wait‑list allocation, reducing manual outreach
- Outbound campaign engine for recall of missed appointments, preventive controls, and promotional slots
- Real‑time prioritization of urgent cases (e.g., alarm symptoms) with immediate transfer to human agents including full conversation transcript
- Centralized panel that stores recordings, transcriptions, and AI‑generated summaries for auditability and compliance (Law 1581, MGTE)
- Seamless integration with existing electronic health records; no data migration or phone‑system changes required
- Configurable AI behavior that can decline to answer when uncertain and forward the interaction to staff, ensuring transparency to patients