Geeker is a peer-to-peer platform connecting consumers with vetted technicians for on-demand tech support. Through features like screen sharing and remote access, Geeker aims to minimize tech-related downtime and frustration for individuals and businesses.
Funding
Funding not disclosed
Founders
Product
Problem
Individuals and businesses often face frustrating tech-related downtime and require immediate assistance with software and IT issues. Traditional IT support can be slow, and many IT departments do not provide support for specific software applications. Furthermore, effectively articulating technical problems to utilize AI-driven solutions can be challenging.
Solution
Geeker provides an on-demand, peer-to-peer marketplace connecting users with vetted, US-based tech experts for real-time software and IT support. Users can connect with technicians in under 5 minutes via screen sharing and remote access to resolve issues, receive guidance, or convert the interaction into an offline project. The platform supports over 16 business software applications, offering solutions for problems ranging from Excel formulas to Salesforce configurations. Geeker aims to provide faster support than traditional IT departments, with a high issue resolution rate and a satisfaction guarantee.
Target Audience
The primary target audience includes professionals and businesses needing immediate, on-demand support for various software and IT-related issues.
Features
- On-demand connection with US-based tech experts within 5 minutes.
- Screen sharing and remote access capabilities for real-time problem resolution.
- Support for 16+ business software applications, including Excel, QuickBooks, Salesforce, and Adobe products.
- Option to convert real-time support into offline projects.
- Vetted technicians with assessments, background checks, and in-person interviews.
- Session recording for quality assurance and review.
- 100% satisfaction guarantee policy with full refunds for unresolved issues.