Fusion
FusionQB provides an AI-powered customer data platform that unifies fragmented customer data and automates personalized engagement across channels. The Fusion Intelligence Suite combines six modules—including AI Capture, AI Predict, and AI Concierge—to deliver real-time insights, churn prediction, and automated messaging with claimed 99.8% data accuracy. The platform integrates with over 100 tools like Salesforce, Shopify, and Snowflake, serving enterprise clients in retail, property, and healthcare sectors.
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Marketing Technology
- Software Only
Funding
Founders
Product
Problem
Businesses struggle with fragmented customer data scattered across multiple systems, making it difficult to create a unified view of each customer. This fragmentation leads to generic, poorly-timed marketing messages that fail to engage customers and miss revenue opportunities. Without AI-driven intelligence, companies cannot effectively predict churn, personalize interactions, or automate customer engagement at scale.
Solution
FusionQB delivers an AI-powered Fusion Intelligence Suite that unifies customer data from disparate sources into a single, actionable profile. The platform uses machine learning to automatically analyze customer behavior, preferences, and lifecycle stage in real-time, then selects the most relevant message, channel, and timing for each interaction. Six integrated modules—Fusion AI CDP, Engage, Concierge, Insights, Capture, and Predict—work together to manage the entire customer lifecycle, from data unification to predictive intelligence. The system enables businesses to set goals and guardrails while AI handles content selection, channel optimization, and personalization, ensuring every customer touchpoint feels tailored rather than programmatic.
Target Audience
Primary customers are enterprise businesses in retail, property development, healthcare, and banking sectors—including clients such as Sunway Property, SP Setia, Gamuda Land, Pavilion Kuala Lumpur, and Sunway Medical Centre—that need unified customer intelligence and automated engagement at scale.
Features
- AI Capture module with claimed 99.8% data accuracy for customer data ingestion and unification
- AI Predict module that assesses churn risk with confidence scores (e.g., 94% confidence) and forecasts revenue impact
- AI Concierge providing instant, automated customer responses with online presence indicators
- Real-time personalization engine that selects optimal content, channel, and timing based on customer lifecycle stage
- Unified customer profiles combining loyalty data, engagement scores, and journey flows across email, SMS, and push
- Integration with 100+ enterprise tools including Salesforce, HubSpot, SAP, Shopify, Snowflake, and Twilio
- Six-module suite covering CDP, engagement, concierge, insights, capture, and prediction in one platform