Fullview is a platform that automatically records user sessions and attaches replay videos to support tickets, giving agents instant visual context. It also offers one‑click cobrowsing from major helpdesks and captures console logs, network requests, and JavaScript errors alongside the replay, enabling faster debugging without switching tools.
Funding
$6.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
5OFounders
Product
Problem
Support agents often handle tickets without visual context, relying on users to describe what they see on their screens. This leads to miscommunication, longer resolution times, and higher escalation rates.
Solution
Fullview provides an integrated platform that automatically records user sessions and makes them available as replays attached to support tickets. Agents can instantly launch a one‑click cobrowsing session from their helpdesk to view and control the customer's screen in real time. Console logs, network requests, and JavaScript errors are captured alongside the visual replay, enabling engineers to debug issues without switching tools. The solution requires only a lightweight script and native integrations with major ticketing systems, allowing teams to start using it within minutes while maintaining strict privacy controls.
Target Audience
Fullview is aimed at SaaS support teams, customer success groups, and engineering support functions that use ticketing platforms such as Zendesk, Intercom, Salesforce, or HubSpot.
Features
- Automatic background recording of every user session, ready for replay on ticket arrival
- One‑click cobrowsing from Zendesk, Intercom, Salesforce, or HubSpot with no downloads or meeting links
- Real‑time shared navigation, scrolling, and agent control to guide users through steps
- Integrated console logs, network traffic, and error capture displayed alongside replays
- Customizable privacy settings, including field masking and page‑recording restrictions
- SOC 2 and GDPR compliance with encrypted data storage on AWS (EU and US regions)
- Simple deployment via a lightweight JavaScript snippet and no heavy SDK integration
- Audit trails and role‑based permissions for secure session access