FSEN provides trade shops with an AI‑driven after‑hours call routing platform that automatically converts missed calls into dispatched incidents, eliminating costly answering‑service overages. The system applies six routing rules to match callers with the appropriate on‑call technician and integrates with existing field‑service or workflow tools, while offering flat‑rate plans starting at $149 per month. It supports voice or SMS acceptance and delivers an audit‑grade timeline for every interaction.
Funding
Funding not disclosed
Founders
Product
Problem
Trade shops that provide emergency services rely on after‑hours answering services that bill by the minute, creating unpredictable costs and delaying dispatch of technicians. The manual hand‑off from answering operator to on‑call staff adds latency, causing slower response times for urgent HVAC, plumbing, electrical, or restoration calls.
Solution
FSEN offers an AI‑driven dispatch layer that replaces traditional answering services. When a call arrives, the system creates an incident instantly and applies six rule‑based filters to match the call with the appropriate on‑call technician. Technicians can accept the job via voice or SMS, and the first to respond is assigned, eliminating the need for a human operator to triage calls. The platform integrates with existing field service management tools or can operate as a standalone solution, supporting both forwarded existing numbers and dedicated FSEN numbers. All interactions are timestamped, providing an audit‑grade timeline of calls, acceptances, and declines. Pricing is a flat monthly fee per shop with a set number of dispatched incidents and a predictable per‑incident overage charge, removing surprise overage costs.
Target Audience
Primary customers are small to mid‑size trade shops—HVAC, plumbing, electrical, and restoration companies—that operate on‑call rotations and need reliable, cost‑predictable emergency dispatch.
Features
- Six configurable rule‑based filters (trade match, SLA tiers, priority cascade, category fallback) to automatically route calls to the right technician
- Dual acceptance channels: voice (press 1) or SMS (reply YES) for fast technician response
- Integration layer for two‑way sync with existing field service management or workflow tools, or use as a standalone dispatch UI
- Option to forward an existing emergency line or assign a dedicated FSEN number
- Audit‑grade timeline logging every call, SMS, accept and decline with timestamps
- Flat‑rate monthly plans with included dispatched incidents and transparent per‑incident overage pricing