Front provides an AI‑enhanced shared inbox that consolidates email, chat, SMS, WhatsApp and other messaging channels into a single collaborative workspace. Its AI features—Autopilot for automating complex workflows, Copilot for drafting context‑aware replies, and Smart QA/Smart CSAT for quality and satisfaction monitoring—help B2B support, operations, inbound sales and account‑management teams reduce coordination overhead, scale personalized service, and maintain visibility across teams.
Funding
$65M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+3Founders
Product
Problem
Customer support teams often juggle multiple communication channels, disparate tools, and manual handoffs, leading to high coordination overhead and slow resolution times. Scaling personalized service while maintaining visibility across teams is difficult with legacy help desks.
Solution
Front offers an AI‑enhanced, shared‑inbox platform that unifies email, chat, SMS, WhatsApp and other channels into a single collaborative workspace. Built‑in AI features—Autopilot for automating complex workflows, Copilot for drafting context‑aware replies, and Smart QA/Smart CSAT for continuous quality monitoring—reduce manual effort and improve response quality. The platform provides real‑time routing, shared drafts, @mentions, and macro rules so teams can coordinate without leaving the inbox. Integrated with over 160 native apps and a public API, Front enables teams to embed customer context from CRM, ticketing, and other systems, delivering consistent, scalable service across B2B organizations.
Target Audience
Front is designed for B2B customer support, operations, inbound sales and account‑management teams that need a shared, AI‑augmented workspace to handle high‑volume, multi‑channel inquiries.
Features
- Unified omnichannel inbox consolidating email, chat, SMS, WhatsApp and social messages
- AI Autopilot that automates complex, multi‑system customer workflows using reusable Playbooks
- AI Copilot that drafts replies and suggests next steps based on conversation history and knowledge base
- Smart QA with AI‑generated scorecards that evaluate every ticket for tone, clarity and empathy
- Smart CSAT that infers customer satisfaction from interactions without surveys
- Rule‑based routing, macros and unlimited automation to tag, assign and prioritize tickets
- 160+ native integrations and open API for syncing CRM, ERP, and custom tools
- Collaborative features such as @mentions, shared drafts, internal comments and real‑time visibility of handoffs