Freebot provides an AI-driven service that handles phone calls to large companies on behalf of users, navigating menus, waiting on hold, and negotiating with automated systems to secure a human callback or resolution. Users submit their issue, receive text notifications when the problem is resolved, and get a recorded log of the interaction, freeing them from time‑consuming phone support.
Funding
Funding not disclosed
Founders
Product
Problem
Customers often face endless phone menus, long hold times, and unresponsive automated systems when trying to resolve issues with large companies, leading to wasted time and frustration.
Solution
Freebot offers an AI-driven service that acts as a personal advocate, engaging with corporate phone systems on behalf of the user. The AI navigates menus, endures hold periods, and negotiates with the company's automated agents to secure a real human callback or resolution. Users simply submit their issue, and Freebot handles the call while they continue with their day. When a solution or human contact is achieved, Freebot sends a text notification, providing a documented record of the interaction.
Target Audience
Freebot is aimed at individual consumers who need to resolve billing, service, or support issues with large companies but lack the time or patience for prolonged phone interactions.
Features
- Bot‑vs‑Bot interaction where Freebot’s AI converses directly with the company’s automated system
- Continuous hold management so the user’s time is freed while the AI waits
- Automatic text alerts notifying the user of a resolved issue or human callback
- Recorded interaction logs for security and reference
- Mobile‑first updates allowing users to receive status messages from any device
- 24/7 operation without user intervention