FORWARD provides a purpose‑built program administration platform for governments and nonprofits, consolidating resident access, service delivery, participant engagement, and impact reporting into a single system. The platform enables teams to run complex economic mobility programs reliably, meet strict compliance standards, and scale services with fewer staff.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
1OFounders
Product
Problem
Governments and nonprofits that run economic mobility and relief programs often rely on spreadsheets, email chains, and disparate tools that are not built for compliance, leading to slow program launches, high administrative overhead, and difficulty proving impact to funders and taxpayers.
Solution
FORWARD offers a purpose-built program administration infrastructure that unifies resident access, intake, eligibility screening, payments, participant engagement, case management, referrals, and outcome reporting in a single, secure platform. The no‑code form builder and configurable workflows let agencies launch new programs in weeks rather than months, while built‑in AI‑assisted eligibility rules and fraud‑prevention tools reduce manual review time and safeguard funds. Real‑time dashboards, audit‑ready reports, and compliance certifications (SOC 2 Type II, HIPAA, CCPA) enable agencies to meet strict reporting standards and demonstrate measurable results to stakeholders. The platform’s mobile‑first, multilingual, and ADA‑compliant applicant experience improves equity and access, allowing staff to serve more clients with fewer resources.
Target Audience
Primary customers are state, county, and city government agencies, as well as nonprofit and community‑based organizations that administer housing, relief, or economic development programs.
Features
- Centralized dashboard for managing multiple programs, funding streams, and team assignments
- No‑code, multilingual intake form builder with customizable eligibility logic and AI assistance
- Integrated case management, task tracking, and referral network tools for coordinated client support
- Automated payment processing via check, ACH, and prepaid cards with full audit trails
- Built‑in fraud detection that flags duplicate or anomalous entries before disbursement
- Real‑time, exportable compliance and impact reports with audit‑ready templates
- Secure, government‑grade data protection (SOC 2 Type II, HIPAA, CCPA) and multi‑factor authentication
- Multi‑channel client communication (SMS, email, phone) logged within the client profile