Forge provides a social commerce suite and all-in-one platform for restaurant hospitality brands to manage the diner experience. The platform enables digital loyalty programs, instant payments, and AI-driven digital ordering to increase customer retention and revenue. It streamlines operations for food distributors by digitizing catalogs, managing orders, and offering predictive analytics for inventory control.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurants often struggle with customer retention and predictable revenue streams due to a lack of effective loyalty programs and personalized engagement strategies. Managing these programs manually can be time-consuming and prone to errors, hindering operational efficiency.
Solution
Forge provides a social commerce suite designed to help restaurants connect with and engage their patrons through next-generation loyalty programs, memberships, and branded subscriptions. The platform enables restaurants to create their own branded mobile apps, manage guest communications, and leverage diner preferences for targeted marketing. By digitizing the ordering process and offering AI-driven search capabilities, Forge streamlines operations, reduces manual work, and enhances the customer experience. The system also facilitates instant payments and provides tools for sales representatives to track customer orders and manage their sales funnel.
Target Audience
Forge primarily targets restaurant brands, including Michelin-level establishments, local businesses, sports facilities, universities, and growing franchises, seeking to enhance customer loyalty and increase recurring revenue.
Features
- Customizable digital loyalty programs that can be set up in under a minute
- Branded mobile apps for iOS and Android
- AI-powered CRM for sales, providing insights into customer behavior and order history
- Digital ordering system with AI-assistant for easy re-ordering and language translation support
- Real-time order tracking and delivery alerts
- Automated product recommendations and promotions to drive sales
- Integration with existing ERP systems
- Secure payment processing with immediate payouts