FollowMe is a real-time application that provides patients and their families with immediate updates on emergency care processes via SMS or email, enhancing communication without requiring app downloads. This solution reduces caregiver interruptions and improves patient experience by delivering timely information on treatment stages and estimated wait times, addressing the challenges of overcrowded emergency departments.
Funding
Funding not disclosed
Founders
Product
Problem
Emergency departments are often overcrowded, leading to increased patient anxiety and caregiver interruptions. Healthcare staff struggle to keep patients and their families informed about treatment progress, contributing to tension and potential verbal or physical violence. The lack of timely updates consumes valuable caregiver time, reducing focus on direct patient care.
Solution
FollowMe is a real-time patient tracking and communication platform designed for emergency departments. Upon registration, patients receive a link via SMS or email to access a web application providing updates on their care pathway without requiring an app download. The platform integrates with existing hospital information systems to display treatment stages, estimated wait times, and educational information. By proactively delivering personalized updates, FollowMe reduces patient anxiety, minimizes interruptions to clinical staff, and improves the overall emergency care experience.
Target Audience
The primary target audience includes emergency departments, hospitals, and healthcare systems seeking to improve patient satisfaction, reduce caregiver workload, and enhance communication during emergency care.
Features
- Real-time updates on treatment stages, accessible via a web application on any device
- Automatic notifications sent via SMS or email upon patient registration and at each step of the care pathway
- Integration with hospital information systems (HIS) for seamless data synchronization and reduced manual entry
- Customizable educational content for each treatment stage to improve patient understanding
- Caregiver interface for managing patient information and sending targeted communications
- Real-time display of estimated wait times, leveraging AI to improve accuracy (future feature)
- Interoperability with existing healthcare IT infrastructure, adhering to ANS standards
- Compliant with RGPD (General Data Protection Regulation) to ensure data privacy and security