This startup provides an enterprise platform that uses mobile device wireless signals to automate staff operations and enhance the guest experience in brick-and-mortar locations. It helps retailers and other operators understand customer shopping patterns, generate traffic, and drive innovative customer engagements.
Funding
Funding not disclosed
Founders
Product
Problem
Brick-and-mortar businesses often struggle to optimize staff operations and create seamless customer experiences due to a lack of real-time visibility into customer arrival and location within the store environment. This can lead to inefficiencies in order fulfillment, longer wait times, and missed opportunities for personalized engagement.
Solution
Flybuy provides an AI-powered location platform that leverages mobile device wireless signals to automate staff workflows and enhance the customer experience across various service models, including pickup, delivery, drive-thru, and dine-in. The platform delivers precise ETAs and real-time location updates, enabling staff to proactively manage order preparation and staging based on customer proximity. By integrating with existing ordering channels and delivery service providers, Flybuy streamlines operations, reduces wait times, and facilitates personalized customer interactions, ultimately driving repeat business and increasing revenue. The platform also includes a marketing suite that allows businesses to engage customers with personalized offers and loyalty programs based on their location and behavior.
Target Audience
The primary target audience includes restaurants, retailers, and other brick-and-mortar businesses seeking to optimize operations, enhance customer experiences, and drive revenue through location-based automation and engagement.
Features
- AI-powered location engine for precise ETA calculations, factoring in customer behavior and parking lot navigation
- Real-time customer location tracking and geofencing to trigger staff alerts upon arrival, nearby, or en route
- Integration with online ordering systems and delivery service providers (DSPs) like DoorDash and Uber Eats for streamlined delivery management
- Staff dashboard with visual order tracking, tagging features, and customizable alerts
- Customer messaging and pickup instructions delivered via mobile app for a seamless experience
- Marketing suite for location-based promotions, loyalty engagement, and impulse purchasing
- Reporting and analytics dashboard for in-depth insights into order fulfillment, customer behavior, and operational efficiency
- API for integration with existing POS and CRM systems